1 Message
Scam call?
Will someone tell me if this call from “Unknown” is legit or not? I let it go to voicemail. The package I received was correct.
“Hi, this is Mark here on the line from Xfinity reaching out to you in regards to the device that you guys have just recently ordered from other side basically there's a mistake in the package so please give us a call back on the number that is [Edited: "Invalid Phone Number"] thank you and take care bye-bye”
XfinityThomasA
Official Employee
•
2.3K Messages
4 months ago
Greetings, user_3f5yi3! Thanks for reaching out about this, I know I would too. Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. This includes multiple layers of security automatically detecting and blocking hundreds of thousands of cyber events every second. Not to mention a team of security experts who work to protect you 24 hours a day, 365 days a year.
As a quick reminder, your first line of protection is to enable two-step verification on your account. Although it might be tedious; this extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account. And, remember: never share your verification code with anyone.
Also, you can manage and control your Xfinity account settings such as your username and password, authorized users, parental controls, saved payment methods, and more through your account. Which you can always cross-reference on the fly.
There are additional ways you can be proactive to ensure the protection of your Xfinity account. What I always say is trust your gut. If a communication, regardless if it's an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, just give us a call at 800-Xfinity (800-934-6489) to verify if the communication is legitimate.
Our team would be happy to help too. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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