Hello @user_qixfr3, thank you for taking the time to reach out on social media. I understand your concern with the call, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Is [Edited: "Invalid number"] affiliated with xfinity?
Even if the number was valid, remember that scammers can fake their caller IDs, so a call that displays a legitimate number could still be a scammer. Sadly, caller ID cannot be trusted!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
CCKrista
Retired Employee
•
1.5K Messages
1 year ago
Hello @user_qixfr3, thank you for taking the time to reach out on social media. I understand your concern with the call, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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BruceW
Gold Problem Solver
•
26.5K Messages
1 year ago
Even if the number was valid, remember that scammers can fake their caller IDs, so a call that displays a legitimate number could still be a scammer. Sadly, caller ID cannot be trusted!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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