Visitor
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1 Message
Scam call or legitimate?
I got a phone call and when I answered they said they were with Xfinity Comcast and asked if they were speaking to [my name]. I stupidly said yes and they went on to ask if i would be interested in completing a survey. I realized my potential mistake and hung up, but I was wondering if this is a scam or not? When I call the number back I get a message that starts by saying “This is an authorized agent of Comcast…”
Anyone get calls like this? Is it legitimate?
CCKrystal
Problem Solver
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385 Messages
3 years ago
Good evening @user_16af64. Thank you for taking the time to reach out to our team of experts here on our awesome Community Forums page. You asked a great question. Typically, we do email and send text messages for surveys. However, at times we will reach out to get additional feedback about your experience, so this one is hard to say. Please do keep in mind, Comcast will never call you to ask for personal information. Please let us know if you have any other questions for our team.
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