Scam artists

Hi there, @user_8ln10k! Thanks for reaching out about your recent plan change. We are glad to look further into this with you. When you place an order, we send a link to you so you can review and approve the changes. It outlines the cost, how long the promotion lasts, and any other needed details.

I understand you said the price is $10 more than expected. A lot of times, this is because of the autopay and paperless billing discount. You would need bank automatic payments and paperless billing for the additional $10 discount. Card payments do not qualify for the discount. You can see more about the discount here, https://www.xfinity.com/support/articles/automatic-payment-paperless-billing. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

Moved here.