Frequent Visitor
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8 Messages
Scam about Xfinity
Received a call from [Edited: "Personal Information"] that Xfinity was offering a 50% discount. The offer was to pay
this month's bill if I would pay my statement six months in advance. Told me to call [Edited: "Personal Information"] and give the billing.
department code XFI779. Sent a text showing a confirmation number. In addition, I would have to pay with a Target gift card.
I stated I didn't want this, and it sounded like a scam. The agent stated that it would. cost me $500.00 to cancel. I hung up and
felt as dumb as a bucket of rocks. I had taken the bait. The phone numbers displayed as Xfinity. Hopefully my first and last scam.
I called Xfinity, to report the scam, and a pending payment was indeed showing on my account. I
ask Xfinity to cancel that payment as I did not make it. The customer service agent stated
they could not reverse the payment. What a mess. There is no telling what is going to become
of this. Learned a valuable lesson though, stupid will cause you to waste a ton of time.
CCYvonne
Contributor
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340 Messages
2 years ago
Hello @lhornsby_sport1 Don't be so hard on yourself. Scammers are always coming up with new ways to scam people. I recently learned about his particular one where they make payments to your account or send you money. Here at Comcast we take this very seriously. I want to provide you with this link that provides information about fraud and how your can report it https://www.xfinity.com/idtheftclaimform?linkId=144147519 If you would like us to review your account please send our team a direct message with your full name and full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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lhornsby_sport1
Frequent Visitor
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8 Messages
2 years ago
Thanks this has been reported to Xfinity fraud department.
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