Visitor
•
1 Message
SB8200v3 slow upload (5Mbps) on Connect More Plan
I'm getting just 5Mbps upload on my SB8200v3. I know the coax and ethernet is fine as the upload was great when using Xfinity cable modem (XB-8)
I understand the modem doesn't support enhanced uploads, but 5Mbps seems way too slow.
In the cable modem logs, I see "Config File Rejected but to Invalid or Unexpected TLV 11; CM-MAC=<redacted>;CMTS-MAC=<redacted>;CM-QOS=1.1;CM-VER=3.1;" Not sure if this is related.
How do I get this resolved? Chatting in the Xfinity app resulted in them try to reprovision. When I mentioned config file issue and boot file, they said I needed to go with cable modem manufacturer for that.
XfinityKam
Official Employee
•
183 Messages
54 minutes ago
@user_f68l27 Hello! I hope your day is going well, Sounds like a possible boot file issue like you mentioned, I can look into this further for you
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0