SB8200 - Additional IP

Hi, I need help with adding back the additional IP service.

Just realized I had removed the service and the sole reason for experiencing issues other than the service upgrades in the area.

Hoping this would resolve port forwarding issues and restricted NAT Type. 🙏

Responses

EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKei

Official Employee

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1.5K Messages

2 years ago

Hello @perkytactician, We can help you with your account change concerns for adding your Static IP. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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U

user_4ew1fq

3 Messages

2 years ago

I am signed in a do not see a direct message option, but I wanted to reach out to you, @XfinityKei, as I am getting quite the runaround trying to do things the "right way"... I am trying to get a secondary public ip address for my residential account. I know that this was an option in the past, but now it seems like you have to know a magic pass-phrase for a rep to help you with this. I have called in twice in the last week, and tried text support as well. In fact I am on with another rep now that is trying to assist me. Each time I was told that I would receive a call from an engineer within 1 hour to set me up. I am now being told that only business class can assist me (and will have to purchase a business class account). Can you please get me in touch with someone that can help me today? I can provide phone number, email, whatever you need to get this resolved. Thanks much for your time.

2

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U

user_4ew1fq

3 Messages

As some additional follow-up. After a level 1 rep (former level 2 engineer) just told me that there is absolutely no way possible in networking Comcast residential, businesses class or otherwise, for a service provider, like Xfinity to provide 2 public addresses to a device, I was refused a phone call back from level 2 support. This is simply not true.

(edited)

2 years ago

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XfinityJosephA

Official Employee

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1.7K Messages

Hello @user_4ew1fq how are you? I hope overall your day has been a good one! I realize your calls have been challenging, and I want to do my best to help and iron things out. I will answer all your questions!

You're right, in the past there was a way to add multiple IPs to a residential account. That service has not been an option for a long time now. Subscribing to multiple dynamic IPs has not been an option for multiple years now.

Comcast Business Accounts that have a Comcast Business modem can have Static IPs and multiple IPs. Residential accounts can't have Static IPs. I know your original question isn't related to dynamic verse static IPs, but it can be helpful to know residential IPs are dynamic.

For a while a few markets had the option to have a second IP available as the option was being phased out. I don’t anticipate that can still be the case, but I will double-check for you.

To send a direct message look for a chat bubble icon that’s next to the bell icon at the top of the page. From here send your name and service address “Xfinity Support.” The type of device you’re using, or the browser can affect how these icons appear on your device.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

Customer Service

perkytactician

SB8200 - Additional IP

EG

XfinityKei

user_4ew1fq

user_4ew1fq

XfinityJosephA

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