user_vvgreq, thank you for reaching out. I see you got an alert that you qualify or are due to upgrade your equpment. These are alerts we proactively send out if we see you may benefit from the swap.
If you rent a TV Box or modem from Xfinity and are eligible for an upgrade, you can:
1) Go to xfinity.com/equipmentupdate and follow the steps. 2) Go to an Xfinity Retail Store to swap your equipment. This option allows you to return your old device in the same trip.
If neither of these options works for you, please let us know so we can jump in on our end to help with the upgrade.
EG
Expert
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123K Messages
9 hours ago
Moved here.
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XfinityVianney
Official Employee
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3K Messages
9 hours ago
If you rent a TV Box or modem from Xfinity and are eligible for an upgrade, you can:
1) Go to xfinity.com/equipmentupdate and follow the steps.
2) Go to an Xfinity Retail Store to swap your equipment. This option allows you to return your old device in the same trip.
If neither of these options works for you, please let us know so we can jump in on our end to help with the upgrade.
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