Dude5x's profile

New Poster


1 Message

Mon, Oct 5, 2020 6:00 PM

Says service is disconnected but I am a customer and paying my bill

I log into my account but it says my service is disconnected and I am not the owner of the account. Do not understand this.



Official Employee


6.1K Messages

7 m ago

Hello @Dude5x,   

Thanks for using the Xfinity Forums to inform us of your login issues. I'd be happy to investigate. Have you moved recently? Are you using the Comcast email address that was assigned to your account to login, or a third-party email address? If you are using a third-party email address like G-mail, Yahoo, etc., please try with the Comcast email address only. 


I've just read your private message and will be replying shortly to assist you with troubleshooting if what I advised hasn't worked. Chat with you shortly.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here