Saw new Xfinity NOW internet plan and would like to change to it

I am wanting to do the same.

I want to do the same thing too.  I want to switch over with no interruption to my Internet service. 

I went to the Xfinity store, and they were not really helpful.  They said I currently have service at the address and couldn't help me.

Hi there, user_DavidDavid and thread! Thanks for your interest in our new NOW internet! That is a great deal! We can help with the transition. We send a special link to sign up that is through your current account which ensures there is no disruption to your service. When you activate the new modem, the account you have now will close and the NOW account will be active. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I want to do the same thing too.  I want to switch over with no interruption to my Internet service. 

Good afternoon and happy Sunday @user_324l7v, we hope you are having a wonderful weekend and appreciate your interest in our awesome new NOW Internet. You can sign up for our new NOW Internet here https://www.xfinity.com/now/internet. You can choose 100Mbps for $30/month or 200Mbps for $45/month. Our affordable new NOW service also includes WiFi equipment and unlimited data. 

For more information on NOW Internet including instructions on how to make the switch, please review the following link https://www.xfinity.com/support/articles/now-internet-overview. If you have any questions on the signup process, please let us know as our team is happy to help, rest assured we're here for whatever you need. 😀

Thats not the answer im looking for. The previous comments they were asked to direct message them so they can help the easy switch without any service interuptions?

I apologize for any confusion @user_324l7v, and assure you our team will do everything we can to help. We are unable to make the switch on your behalf. In order to sign up for NOW services, you have to remove your current services and then sign up for NOW. Or, you can also sign up at one of our awesome retail locations. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. If you need assistance with cancelling your current service so you can sign up for NOW, please let us know as we want to help however we can. Once you have signed up for NOW, you can use our easy and convenient Xfinity app to activate your NOW Internet service, as well as view your plan, equipment, and account information. 

Ok thank you for your help. I have one more question. I have been with Xfinity for 5 years. Will it cost me anything to cancel?

Great question @user_324l7v! Whether it will cost anything to cancel would depend on if you are currently on a contract. If you are not on contract, there is no fee to cancel, if you are then there may be a fee depending on how much time is left in your agreement. We'd be happy to get your account pulled up to take a closer look at your current plan to see if you are under an agreement or not. In order for us to do so, we will need to collect a few pieces of information to get the account pulled up. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We appreciate your time and look forward to working with you further! 😀

Hello, @user_u1yd0f have you had a chance to review the overview https://www.xfinity.com/support/articles/now-internet-overview and FAQs https://www.xfinity.com/support/articles/now-internet-faqs for Xfinity Now Internet? Are there any questions you like to ask before making this switch? Please send our team a direct message with your full name and full address. To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (a "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I sent to you , but I have not received any reply, can you double check?