Visitor
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2 Messages
Saw new Xfinity NOW internet plan and would like to change to it
Hello,
I saw that there are new Xfinity NOW internet plans and would like to change from my current plan to the new plan as it is more affordable.
Thank you for your help and time
EG
Expert
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107K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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638 Messages
6 months ago
@user_54363c If you could please send me a DM with your first and last name along with your full-service address, we can get started assisting with getting that change processed to your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_324l7v
4 Messages
4 months ago
I want to do the same thing too. I want to switch over with no interruption to my Internet service.
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user_u1yd0f
2 Messages
3 months ago
Hi, I would like to switch to this plan. My current plan will be expired on 08/19/2024. Please guide me how to do it. Thank you
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