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user_3vbxuu
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Visitor

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1 Message

Thursday, March 26th, 2026 4:26 PM

Save your selves the headache

I just wanted to come here and give yall a heads up. Avoid any promotions offered over the phone. I have been back and forth over an Apple Watch that was supposed to be free with a promotion. The agent over the phone messed up and now I’m being charged for the watch.  I have escalated the issue and still no resolution.  I had decided to just return the watch and be DONE with it. This has been the worst experience. 

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1 day ago

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XfinitySara

Official Employee

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2.5K Messages

1 day ago

Hey, @user_3vbxuu! Thank you for posting your concerns on the Xfinity Community Forum. I'm sorry to hear about the trouble you've had escalating this Apple Watch purchase issue, and I'd love to see what our team can do to help! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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