The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello @user_gwqnfl sorry for this delay in tracking information. To make sure everything is processing correctly I would like to ask some questions. In the order fulfillment process did you receive a confirmation email for your order?
Yes. I called they said it would be up to two day. I got another email saying my equipment was in Chicago IL and more info would be sent. I just whent and pick the equipment up a local store i was over it.
@user_gwqnfl I'm really sorry to hear this did not turn out to be a great experience. While every effort is made to complete same-day delivery, in rare cases, delivery may be converted to parcel shipping if operational circumstances prevent successful same-day fulfillment. If this occurs, the order will be shipped via parcel service instead. Customers should be advised at the time of purchase that delivery timelines may be extended if an alternative shipping method is required. I'm relieved to learn you were able to get to a retail store and pick up your equipment. Please let me know if there are any additional concerns I can assist. Are your services activated and working as expected?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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122.9K Messages
3 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.8K Messages
2 hours ago
Hello @user_gwqnfl sorry for this delay in tracking information. To make sure everything is processing correctly I would like to ask some questions. In the order fulfillment process did you receive a confirmation email for your order?
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