Same ole [Edited]

I want off the groundhog day merry-go-round that is Xfinity. Or is it Comcast? Did it used to be Comcast and now it's Xfinity or is it both now? The name of the company makes about as much sense as their automated and chat systems do. How is it you are told one thing on the chat and when you get your bill, it doesn't reflect what your told? Then you have to call/chat, try to explain to a machine what they can do for you today... Back on the merry-go-round you go. You have to explain your original issue, explain what you were told, explain what you were told didn't happen, then you again are promised everything is fixed, you're asked to take a survey, then you wait a month to see if your bill is correct. By this time, you're 2 bills in of not being charged correctly, and you have to wait in line to get your ticket stamped so you can get back on the merry-go-round again... By this time you and Bill Murray have watched Punxsutawney Phil pop outta that [Edited: "Language"] hole so many times you lose track of what month was wrong, by how much, what your original plan was and if you liked riding the lion or the horse.

Then you still don't get any help...

Responses

XfinityBillie

Official Employee

•

3.4K Messages

2 years ago

@user_a145f2 This is never the experience we want for our valued customers! You have reached a team of experts who can help you get to the bottom of your billing concerns and confirm that everything is accurate. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

user_a145f2

3 Messages

Well, I tried to send a direct message and twice I got "could not send". I about give up trying to get any help. That's exactly what I mean about the merry-go-round. Go here, go there, call this number, chat, chat not available, call, if your calling, we ask you to use the chat feature... You get nothing but the runaround and it takes days and days. I've even had someone email me, tell me they want to help and to let them know what the issue is, I replied back and it's now been over 30 days with no response when that person reached out to ME! I have other things going on and have spent way too much time with barely any results.. since MAY! MAY! Piss poor service. Such a nightmare and Xfinity could care less. At this point the FCC is my last resort.

2 years ago

XfinityRoberto

Official Employee

•

1.7K Messages

Hi there @user_a145f2. I am so sorry you were not able to sent us a direct message. We would like to have the oportunity to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

Customer Service

user_a145f2

Same ole [Edited]

XfinityBillie

user_a145f2

XfinityRoberto

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