2 Messages
Sam issue with sudden data usage spike
Countless time dealing with security team and customer services, but no answer. I am going to cancel services.
2 Messages
Countless time dealing with security team and customer services, but no answer. I am going to cancel services.
EG
Expert
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104.1K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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332 Messages
22 days ago
Hey there @Pngo . What seems to be going on? Do you have a closed ticket with our CSA team and still experiencing data issues?
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user_oqgca5
8 Messages
18 days ago
I have been messaging with agents for the last 18 hours about the same data spikes and they are refusing to open a ticket. I went through this before and it was not this difficult trying to get help!!
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user_ctshb3
1 Message
17 days ago
I have had the same issue today, all of a sudden I am about to go over my data. Since when was internet services based off data? I chatted with a rep and he tried to charge me for Internet with so many gigs and then $30 more for data. When I informed him he was double dipping, and why would you charge for internet and data services. He disconnected the chat and then caused my internet to go out for about 10mins. Very un professional! Looking for other internet providers.
(edited)
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