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EK4091
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Friday, June 12th, 2026 5:00 PM

Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.

Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals.   This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract.   I asked him to confirm this information 3 times and he just kept trying to scam me.

Person's info is below.  He said all calls are recorded.  

[Edited: "Personal Information"]

Sr.Web Account Manager

Comcast Business Services – West Division

Office: [Edited: "Personal Information"]

[Edited: "Personal Information"]

I looked online, and it seems like this is an ongoing issue with multiple customers reporting the same deceptive tactic.  Can a manager please call me to resolve this?  I do not want a scammer responsible for my Comcast account.

[Edited: Inflammatory] 

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47 minutes ago

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EG

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118.4K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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EK4091

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@EG​ Thank you for your reply.  Can someone please make this post public?  I am unable to do so myself.  

Grok said:

"moderator to review and make it public."

(edited)

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6 hours ago

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EK4091

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5 hours ago

Can a moderator make this post public?   
This is a link to the thread:
https://forums.xfinity.com/conversations/customer-service/sales-rep-trying-to-scam-me-claiming-modem-rental-is-required-to-get-comcast-internet-deals/6a2c3b3e2c3d5115d6244ec3

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XfinityBenjaminM

Official Employee

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3K Messages

5 hours ago

 

EK4091 Hello! Thank you for reaching out to us here on our Community Forum. Just to clear up any information that you may have been given. Our promotions that include a 5-year price lock do not require you to use our modem. We know that many customers prefer the flexibility or ability to use their own hardware, and any of the 5-year offers we have do not require the use of your modem. It is certainly an option, but again, not required.

In regard to what you described, we are happy to forward this feedback so that this experience does not happen again.

 

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EK4091

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@XfinityBenjaminM​  I still want to have someone actually address this issue instead of a an apology that goes nowhere.  This salesperson is probably scamming a multitude of clueless people daily.

Also, I need someone else to actually speak with about my business account.  Preferably not a hired corporate scammer working to pump up his commission.  

I already filed a BBB and FTC complaint.   I will also be reporting this to FCC next week.

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2 hours ago

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XfinityChelseaB

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@EK4091, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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EK4091

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@XfinityChelseaB​ Okay Chelsea, I just did that.  Thank you.

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47 minutes ago

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