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Said you completed a work order to bury my cable line. Cable line still isn't buried.
I guess I have to post this in here since there's no [Edited: "Language"] email address I can email you at. I was told my cable line would be buried. Someone from Comcast called me and told me they were going to be doing the work, I received a series of texts updating me on everything, including one today that said the job was completed. I get home and check, and not a thing has been done. It looks like they half-[Edited: "Language"] buried the line, but it was supposed to be buried under a sidewalk behind my place. I checked my Xfinity account online and it says the work order was completed.
I took pictures of everything and I wanted to email them to Comcast customer service, except you guys literally don't have a customer service email address.
Since you guys don't have an email address to send these pics to, I uploaded the pics onto a Google Driver folder and made the folder sharable. In addition to the pictures, I took a screenshot of the "completed" work order from my Xfinity account online (I removed my address and account # since it's a publicly shared folder). Literally this is the only way I can get these pics to you, so here they are:
https://drive.google.com/drive/folders/1GsmwDW6-9uiPXgypHLvCdKOKb30vxa57?usp=sharing
XfinityAlyssaA
Official Employee
•
1.7K Messages
15 days ago
Good afternoon @chigg76, and thank you for reaching out on our Community Forums, we appreciate it. We are sorry to hear about your frustrating experience trying to have your cable line buried but you've reached the right team to help. We'll be happy to look into your line concerns further and make sure this gets taken care of.
To get started, can you send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further and making this situation right.
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