New Poster
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4 Messages
Sagging cable wire across our house deck
Hello: We have two sagging cables hanging across the deck on the front of our house. We have checked with the City and have been advised that both lines are Xfinity cable lines: one is strung from the house next door and tied with a knot to the other drooping line which is strung between two telephone poles. How do we request that Xfinity make repairs? We have tried using our online Xfinity account and phoning Xfinity customer service without success. Looking forward to your reply.
Responses
ComcastAmira
Official Employee
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2.3K Messages
6 m ago
Hello @Japonaise, thanks for reaching out to us on Forums about these low hanging lines. We appreciate you bringing this to our attention and my team can absolutely assist you. We need to submit a request in order to get someone out to take care of this. In order to do so, can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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Japonaise
New Poster
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4 Messages
6 m ago
I have spent the last 30 minutes attempting to send you a “private message” per your posted reply within this forum. Nothing I have tried allows me to “click on your name” and “send a message”. Please provide additional information and instructions.
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ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
It might be because of cached content within your browser. Please sign out and sign back in and let me know if you're able to see the send message option after clicking on my name. Either way, we'll get you through. Thanks!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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