Visitor
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2 Messages
SAFETY RISK - Downed Line In Driveway, No Response from Xfinity
I have a downed cable/wire in my driveway along with no internet connection. I have attempted to call and use Xfinity Assist to get in contact with a real person, and have submitted two separate safety concern tickets through Xfinity Assist. I was able to schedule an appointment to restore my service but it is not until next weekend.
I need the cable taken care of so my driveway can be safely used. I find it highly discouraging that I am unable to contact anyone at Xfinity to correct this safety hazard
EG
Expert
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120K Messages
19 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.7K Messages
18 hours ago
@user_5je9it Thanks for adding a post to let us know. We can get a tech out there asap. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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