Safety Issues/Poor Technician Response

I'm trying not to make this just a "Venting Post" but I have a couple of things I believe Xfinity needs to fix and I want to forewarn other customers of Xfinity about this problem.

Back in early June (this year), I contacted Xfinity to come out and secure some loose hanging wires. Currently, the underground line runs beneath my yard and into my outdoor storage building. Then, from my storage building, wires run through an open hole at the top (just below its roof) and hang freely as they run over to the side of house. They also enter my house through an open hole. The wires are not secured to anything and hang freely, occasionally blowing with the wind. I noticed them and thought it was odd and soon after, my Home Owners Association told me it was against guidelines to have the wires hang loose.

When the Xfinity technician came out the first time, he said the wires I was talking about were old wires connected to an unused satellite dish from the previous owner of my home. Therefore they weren't Xfinity's and I needed an electrician. I had an electrician come out, remove the dish, and remove all wires running to it. Lo-and-behold, a wire was still left from Xfinity. The electrician pointed out that it was definitely my cable connection. He didn't want to touch it because if it messed up my services or damaged the wire, I'd probably have to pay Xfinity to fix it since they weren't the ones who worked on it.

So around June 12, I contacted Xfinity again and asked them to come fix it. They said a tech would contact me to schedule the show up time. I never got a call from anyone. I then called back on June 24, they said the same thing and I still never got a call. So I called back yesterday and they said they scheduled an appointment for today (June 28). They also said, I wouldn't need to be home when the tech showed up because the issues are all related to exterior wires. And for the record, I did not ask if I needed to be home or request that it be done without me being there. The agent stated it, unprompted. This was the only reason I opted for an appointment window during a time I knew I would still be at work.

So today, the tech did actually show up this time; HOWEVER, he rang my doorbell and knocked on my door, then waited for a few minutes. When I didn't answer (because I wasn't home), he put a "Sorry we missed you" sign on my door knob and left. I've called Xfinity back about all of this and they have said another technician will come back tomorrow evening (June 29, 5pm-7pm).

I'm REALLY HOPING this does FINALLY get taken care of, but at this point, I don't have high hopes. I'm also at the point that I will soon face fines and penalties for the improperly hung wires.

Additionally, ON TOP OF ALL OF THIS, it was the single most irritating process I've ever dealt with (and I'm not being facetious) to get in touch with the Call Center to just address a genuine safety issue. There is no option for this in their menu and it tries to direct you to the automated chat agent when reporting anything safety-related.

1. If I go with the chat agent, it always ends with adding me to the que for a call back, BECAUSE ITS SAFETY and thus a more urgent issue. (No way? Who would've guessed that????)
2. Or, if I opt out of the agent, I have to press 0 about 20 times and suffer through the phone system asking me about 5 times if I'm "having trouble with my Wi-Fi password" or "trouble accessing my email account".
3. I've also tried to go through the "Appointments" option a few times and EVERYTIME, it always responds with "You're not scheduled for any appointments, would you like to schedule one?"

I am really trying to give Xfinity the benefit of a doubt, even after all of this. Because I've had good service with them since I switched to them about 2 years ago. But after all of this, if my issues still go unresolved, I'll probably be canceling my service. I'll also probably be getting legal advice on if I can hold Xfinity accountable for my county fines/HOA fees, since all the penalties I'm facing are due to their failure to properly install cables wires.