safety issue - fallen cables - ticket status check

Hello,

I'm writing to check on the status of my tickets. I have opened two tickets with issue reported as "I think cable wires outside my home pose a safety risk". They are for the same issue. The internet cable in my backyard has fallen and poses a safety problem.

Here are the ticket numbers:

[Edit: PII]

The tickets do not show up on my account, so I have no way of checking the status for these.

Can I get some help here?