1 Message
Safety issue cable not buried for months
In January my line was replaced but the tech ran the new cable THROUGH my neighbors yard. We were told they did not have to wait for spring to bury the line. It’s now mid April and I’ve spend hours on the phone with multiple tickets issued and canceled without completion. Bury the cable. Fix the issue. Do your job. The liability is huge for Xfinity.
XfinityEricB
Official Employee
•
2.1K Messages
5 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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