Visitor
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1 Message
Safety Issue -- box hanging off phone pole
Our comcast box is hanging by thread (exposed wires) outside our house, on the telephone pole. How can we get an engineer out? It's impossible to get through on the phone, and none of options online match our problem! Concerned it's about to fall onto someone's car/head.
CCDaniel
Problem Solver
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606 Messages
2 years ago
Thank you for reaching out to us and bringing this to our attention. Can you send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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