2 Messages
Safety Hazzard
There has been a damaged trunk line in our neighborhood since January. Someone came out and ran a temporary line but it runs across the sidewalk in 2 locations and also runs across 2 driveways. As a result, we have experienced numerous outages. Fast forward to May and the temp cable is still there. Several weeks ago, someone came out and pulled a new trunk line but the work has not been completed. Now in addition to the trip hazards from the temp line, there is a big cable sticking up out of the ground in 2 places that someone could get hurt by. Support has been no help in getting this resolved. How can we get someone's attention at Comcast to get this fixed?
XfinityAmira
Official Employee
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4.8K Messages
4 hours ago
Hi TDUTOI! Thanks for taking the time to visit and join our Xfinity Forum. We appreciate you reaching out about these line issues. I am sorry you have not received the proper support with this. My team is here to help! To further assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.9K Messages
1 hour ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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