U

Monday, August 5th, 2024 10:07 PM

Safety Hazard - Low Hanging Wire from Utility Pole to House and Wire Not Connected Properly

Hi - There is a low hanging wire from the utility pole to my house, and the wire is not connected properly.  It is a safety hazard.  How can this be corrected?  Thanks.

Accepted Solution

Official Employee

 • 

1.2K Messages

3 months ago

Hello @user_chkjo2, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

2 Messages

Hello!  The technician arrived today & resolved this safety issue.  Thank you so much for your help!

forum icon

New to the Community?

Start Here