Visitor
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2 Messages
Safety Hazard: Damaged Underground Handhole
Hello, I am reporting a damaged underground utility handhole located at [Edited: Personal information]. The lid is broken, cracked and deteriorating, creating a significant safety and tripping hazard in my driveway/yard. The box contains a mainline splice closure and is currently exposed with weather elements getting inside the box. I need a technician to inspect the box and provide a Tier 15 rated replacement lid and/or full box replacement for safety. Thank you.
XfinityAldrik
Official Employee
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2.4K Messages
6 hours ago
Thanks for reaching out to us on our community forums @apierce3! I can absolutely understand why this is a concern, especially with the lid deteriorating and the equipment inside exposed to the elements.
We’ll need to gather a little more information, so we can report this to our local team for inspection and repair. When you have a moment, please send our team a direct message with your full name, full address, phone number, and email address. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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