2 Messages
Safety Hazard Cable unburied in yard
Safety Hazard: For over five (5) months, we’ve called customer service numerous times, received countless customer service tickets (supposedly), visited our local Xfinity store Manager (Huntsville, AL), and had two (2) Tech Manager visits (with $100.00 fees charged and removed), all to accomplish the task of burying the cable in the backyard. What is the next level of complaint to be filed for action? This is a safety issue as the cable encircles the rear circumference of the home. Please note: If someone is injured from Xfinity’s inability to complete this task, we will direct all attorneys to Xfinity.
XfinityAldrik
Official Employee
•
2.2K Messages
10 months ago
Thank you for reaching out to us @user_co2ura! This is far from the experience we want you to have! Could you please send our team a direct message with your full name, full address, preferred email address, and preferred phone number? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
1
0