SAFETY HAZARD: 200 + feet of Temporary line over private road unburied since July (Customer since 2004)

Hello,I am writing to get immediate executive escalation for a safety hazard on my property. I have been a loyal Comcast/Xfinity customer since 2004.Back in July, a local crew ran a 200-foot temporary over-the-ground line along my private road. Currently, this line is hanging off tree limbs roughly 3 feet off the ground. It has been left in this dangerous condition for over 4 months despite promises that it would be buried within weeks.This is a severe physical liability for vehicles and people using this private road. I need a regional construction supervisor or a drop-burial crew assigned to this ticket immediately to permanently bury this line.Please let me know when an official agent can direct message me so I can securely provide my account details and address. Thank you.