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user_vh3mqd
1st Topic

Visitor

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1 Message

Saturday, September 6th, 2025

SAFETY CONCERN

I would post a picture of the scam but the forum won't let me. A fake Xfinity ad has been handed out by a guy named Peter claiming he helps people set up their internet when moving. He put his personal number [Edited: "Possible malicious number"] on the fake ad. It's sad I have to post here because it's impossible to get through to a real person at the real Xfinity phone number.  

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Updated 

7 days ago

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XfinityKassie

Official Employee

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2K Messages

7 days ago

 

user_vh3mqd Hello there! We appreciate you bringing your concerns of the Ad you have seen to the attention of our Xfinity Forums. Keeping our customers safe in all aspects is one of our top priorities. Id be happy to help you get this addressed, and answer any additional concerns you may have. Please send a Direct Message with your name, service address, and if you would like to send the picture you can. I look forward to working with you this evening! 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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