1 Message
SAFETY CONCERN - power pole and xfinity wires
There is a power pole severely leaning over my driveway to the point which the Xfinity lines are now contacting the side of my house. The pole and the wires are a safety risk. The Electrical company installed a new power pole within the last couple years, and they moved their wires up to the new straight pole. I have contacted Xfinity numerous times (since 2014) and reported the safety concern but the Xfinity wires remain on the leaning pole so it can not be removed. Last time Xfinity came out they simply wrapped a bunch of caution tape around the pole and the wires hanging in my driveway.
XfinityJohnG
Official Employee
•
1.8K Messages
1 year ago
Thank you for reaching out to us here @user_b70992. I can definitely assist you from here in getting those wires taken care of. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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