darngood901's profile

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Mon, Nov 2, 2020 11:00 AM

Sadly forced to switched to another ISP .

Sadly switching to another ISP .


Sadly switching to another local ISP .    I live on a dirt road . I have had my  cable line replaced at least 10 times since living at my current address . Line lays exposed on top the road. The times it gets buried it  ends up exposed again.   Usually with minimal hassle  I am able to get the tech to replaced the line.


I had an appointment today.  This time, a tech  refused to replaced a damaged line. Instead decided it was best to wait   2 weeks till line can be buried.  This is insane to me when laying a temporary cable line would resolve my issue  for the 2 weeks if they decide to come on time.


Would be bad for if the this first time that I had to wait to two weeks but naw.  The previous tech that repaired my line stated that the company the berries the line won't burry it . Last time my line needed repaired, I waited two weeks just for me to be told that the line won't be buried, it will just be replaced.


Certain I will  be told this again.   I have ordered a local ISP that would be able to get me running before the weekend.


I have supported comcast every address I lived  in atlanta. But it is unacceptable that during covid   where people are working from home and kids are virtual learning that  local technicals refuse to even lay a temporary cable .   


Forced to switch ISPs just to keep my job and my child learning.



Official Employee


6.1K Messages

8 m ago

Hi @darngood901

Thanks for posting to the Xfinity Forum to share your experience. We're sorry you had to switch providers and wish we could have had the opportunity to chat with you here to help make this right before you switched. I understand this process has been ongoing and frustrating. Especially because most families are home working and doing remote learning. I wanted to provide more clarity as to why this process is currently delayed. Due to the current Coronavirus (COVID-19) situation, we are experiencing delays in fulfilling drop bury requests. We currently have limited technician availability, and our first priority is E911 issues and customers with services that are all out. We are responding to all drop bury requests as soon as possible. I'm sorry for the inconvenience. If there is anything else we can help with, please reach out, and we'd be happy to help however we can. 

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