Visitor
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3 Messages
Sad state of affairs with the Xfinity retention policy.
What is going on with Xfinity? It used to be a great company, sending me offers from time to time as an existing company. Today, I'm sadly saying goodbye and moving to a more affordable service, with seemingly better perks. I remember when the cancellation hotline would send you to the retention department, but this time they tried to do nothing to retain me as a customer. Sadly, an extra $40 per month from last month to this month and beyond was too much. I have some conspiracy theories:
- They have too much money and don't need a large customer base.
- Their bottom line isn't affected by small fish like me, and they have too large of a customer base to worry about it.
- A merger is in the works.
Sadly, with Sonic and AT&T offering better packages with no data caps, I would seriously think customers are going to start bailing out soon. Xfinity, here's the question: what do you have to say for yourselves?
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@ user_e56127
We hate to lose you as customer and would like the opportunity to see if there are any promotions we can offer you to keep as a customer. To get started Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@user_e56127
We understand and wish you well and do hope you decide to come back to xfinity in the near future. Please enjoy your day
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