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user_x7jvec
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Tuesday, August 4th, 2026 1:57 AM

Sad customer service

I called on July 15th to cancel my Internet because I was moving. The customer service rep informed me I could pause instead of cancel until I move in to avoid having to pay reinstallation fees. Well they continued to charge me. I was on the phone for 3 hours today which about 2 hours and 45 minutes was the same monotone elevator song. They told me they would waive the fees and pause it til I move in, which I was told 2 mins later she couldn't. Why even offer it? Finally got a supervisor on the phone and she said she could disconnect it. But then I would have to pay reinstallation. I've had Xfinity for over 10 years and this customer service is absolute garbage. 

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1 hour ago

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XfinityAbel

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1 hour ago

Thank you for taking the time to share your experience on our Xfinity Community Forums page, @user_x7jvec. I'd love to do everything I can to help resolve the concern related to the disconnection of your services. Please send a direct message including your full name and service address, and we can get started anytime.

 

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