Moving into a recently remodeled home where the xfinity line running from the street to the house was demolished/removed. Can anyone from the digital care team help with next steps? Calling the customer service number is completely frustrating, they keep trying to sell me a plan without understanding the actual problem! Any help would be greatly appreciated!!
Hi there, @user_huoiaz ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely assist you with the next steps in getting your house serviceable.. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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107.6K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_huoiaz
2 Messages
5 hours ago
Moving into a recently remodeled home where the xfinity line running from the street to the house was demolished/removed. Can anyone from the digital care team help with next steps? Calling the customer service number is completely frustrating, they keep trying to sell me a plan without understanding the actual problem! Any help would be greatly appreciated!!
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