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user_u2wkk0
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Visitor

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1 Message

Monday, November 3rd, 2025

Rule agents

The store in Dearborn, Michigan, inside of a Fairlane mall would not let me get my equipment even though I was an authorized user on the account. I have my IThe store in Dearborn, Michigan inside of a Fairlane mall would not let me get my equipment even though I was an authorized user on the account. I have my I had my ID 

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Updated 

3 hours ago

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XfinityKassie

Official Employee

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2.1K Messages

3 hours ago

 

user_u2wkk0 Good afternoon! We appreciate you bringing your experience to our attention, and reaching out to our Xfinity Forums Community. It can be frustrating when things don't go as smooth as we would hope. I'd be happy to help you get your equipment today. When you get a moment, can you please send a Direct Message with your name, the name on the account, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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