Visitor
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1 Message
Ruined my property before service even started—impossible customer service.
I just signed up for Xfinity Internet and I already want to cancel. Yesterday, a technician came out to bury the underground cable. Today, my sprinkler system is completely severed and gushing water everywhere.
Trying to get this resolved has been an absolute nightmare. The online support connects only to outsourced agents who cannot help. They opened a repair ticket for me, only for Xfinity to text me 30 minutes later stating the ticket was closed because they "cannot support the issue."
It is impossible to speak to a real person. Their automated system forces you to choose from three completely unrelated options, none of which address property damage. If this is how Xfinity treats customers before the service is even active, I don't want to continue with this company. It is always amazing how a communications company is completely unable to communicate.
EG
Expert
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119.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.7K Messages
3 hours ago
@user_e65bfn, we can help! Thank you for creating a post to get started. Our team has access to escalation tickets, and we'd be happy to submit one on your behalf to address this concern as quickly as possible. Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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