Rudest and most inexperienced network and service

Avoid this San Jose Brokaw place like the plague. If I could give it minus stars, I would. They have horrible customer service and I see why given the behavior of [Private Information Removed] their manage They do not care about people's time. They do not care about giving you good service. My experience was horrible from start to finish, where they treated me like subhuman. I walked into the door and the first employee waved me off to go video chat with somebody over a screen that kept disconnecting. It disconnected three times while we were troubleshooting my issue. They didn't offer any apology. They didn't offer to help. They just abandoned me for two hours despite me driving there. After two hours, I walk up to one of the employees and request that one of them helps me. I am polite despite how much they wasted my time and they start to give me an attitude. He starts to say, oh, why are you so frustrated? And they make you seem crazy like their customer service isn't below the bar. I mean, one of the employees was supposed to be chatting with the customer support on the PC. And he was browsing his phone and on social media right in front of my face and I watched him for 5 minutes. I almost took a video of it. It was ridiculous. When I called him out on this, the manager had the gall to say, oh, he's waiting for a response. And I questioned the manager and said, ‘what do you mean he's waiting for a response? Are you supposed to be on the phone when you're with a customer? ‘Then he said ‘no. ‘ I tried to be as respectful as possible, giving the situation. I ended up spending four hours in the store. They are rude. They are unprofessional. They don't know what they're doing. They don’t have skills to do their job. I don't know why they're there. Xfinity needs to take a look at this store, at [Private Information Removed] and at [Private Information Removed]. And every single employee of this store failed me today. Every single one.