Rude supervisor

user_iiy7st, Hi there! Thank you for bringing this to our attention. I can certainly understand how frustrating it would be to be authenticated successfully and then be told additional verification was needed before assistance could be provided. I am sorry to hear that this was your experience.  We appreciate you taking the time to share these details with us. We'd like the opportunity to review what happened and address your concerns. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can take a closer look and assist further. We value your feedback and want to ensure your concerns are properly documented and reviewed.