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user_ex8hl5
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Thursday, August 13th, 2026 10:24 PM

Rude customer service

If I have to call somebody and verify that it’s me when I get a new phone, I think that the people on the other side should not have such a big attitude to the point that I hang up. 

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14 hours ago

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XfinityShawn

Official Employee

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2.6K Messages

14 hours ago

 

user_ex8hl5 We do appreciate your feedback about this as we will use this as an opportunity to improve in the future. Were you needing assistance with your account/services today? 

 

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user_ex8hl5

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Well I still have to call and confirm that’s it’s me but I now I’m just waiting so I don’t get the same rude person. 

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14 hours ago

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XfinityShawn

Official Employee

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2.6K Messages

 

user_ex8hl5 I understand, and my team is here to help with your account concerns if you should need us. 

 

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