Visitor
•
1 Message
Rude customer service
Hello I’m very upset I talk to a chat agent on 04/12 bout my outstanding balance he assure me my derive won’t be disconnected and that he made a payment arrangement for me for 04/20and on 04/13 I was disconnected and nobody can help me I keep getting the run arounds I spoke with Janice from the loyalty department she’s a supervisor she was extremely rude and hung up on me she kept speaking over me. If I was told that my service would not interrupted but it was interrupted and no one will honor what the chat agent told me. And I just started the new work from home job and now I’m in jeopardy in losing my job if I can’t get back online by by 11:30am this haha been my worst experience with any customer service with any company
XfinityAdrienne
Official Employee
•
1.9K Messages
4 days ago
Good Morning, @user_u2p4ud! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience, it certainly is not what we want for our customers. We can certainly take a look into the account and document the feedback on our end. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0