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user_3x9czk
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Tuesday, January 7th, 2025 1:26 AM

Rude customer service

I need to log a complaint after speaking with a representative today. She was extremely rude and unprofessional. How and where do I complain ?

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Updated 

25 days ago

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XfinityPaula

Official Employee

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1.3K Messages

2 months ago

Hello user_3x9czk. Thank you for reaching out to us on our Xfinity forums for help with the interaction you had today with one of our representatives. I'm terribly sorry to read of this experience. I'm a customer as well and would never want someone to be treated in a rude and unprofessional manner. Please allow us to help and turn this experience around as well and share your experience with our leaders to be addressed. 

Please send us a direct message with your name and service address. From there I can help with almost any account and service issue and make sure the interaction is reported. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_3x9czk

2 Messages

2 months ago

Thank you for your response but my issue has not been addressed.  I do not prefer to add my personal information as requested. Is there another way to provide the info? 

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XfinityShawn

Official Employee

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1.3K Messages

 

user_3x9czk For us to look into your account concerns, we would need that information when sending a Direct Message. If you don't feel comfortable doing that, then I would recommend you call into customer service or go to your local Xfinity store for further assistance. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_zd4gza

1 Message

yeah, but the issue is customer service. How do we get in contact with corporate offices or higher level staff? 

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25 days ago

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ltaylor3

Visitor

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1 Message

Following because this is my issue as well. Customer service [Edit: Language] and they lie! I spent nearly 2 hours on chat and asked to speak with a supervisor, the rep refused to connect me!

(edited)

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25 days ago

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XfinityVianney

Official Employee

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2K Messages

 

ltaylor3, 

I'm sorry to hear about the trouble. I'll be glad to take your feedback. As part of the corporate team, we ensure your feedback is seen and heard. Please send me a direct message with your full name and service address to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

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XfinityAlfonso

Official Employee

 • 

1.4K Messages

Hello user_zd4gza there are several ways to reach out to Xfinity with any care concerns or questions. You of course have reached us here via our Xfinity Forums, but we can also be reached @XfinitySupport on Facebook and X(formerly Twitter), r/Comcast_Xfinity on Reddit, or by calling our main line numbers 800-Xfinity(934-6489) or 1-800 Comcast(266-2278). We do not transfer directly to supervisors or managers as we do entrust our billing, technical, and sales specialists to care for any customer need.  We can provide higher-level assistance as needed on a case-by-case basis. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

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