Visitor
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1 Message
Rude Customer Service Representative
I just had a fowl interaction with one of your customer service representatives that left me with no solutions or answers. After being very patient while trying to cancel my service where the representative took longer than 15 minutes and kept putting me on hold and asked repeatedly how my service was after I answered that it was good. He was giving me an attitude, spoke down to me, and was unable to provide answers for my questions. This is frankly unacceptable as he would not transfer me to someone who could answer my question or escalate the issue to his supervisor. This is the worst experience I’ve had with any customer service representative EVER. I will be leaving a review on the physical store front of the location and any online avenues I can.
XfinityThomasA
Official Employee
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3.8K Messages
6 hours ago
Please send us a Direct Message.
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In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
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Tap the New Conversation icon.
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How to: Direct messaging within the forum
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