Visitor
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1 Message
Rude customer service experience.
Customer service representative Kenyatta was condescending and rude. I was trying to sign up for Xfinity internet and had questions. Kenyatta was very rude and belittling during our conversation. Kenyatta did not take the time to understand what I was explaining, and was hostile. Kenyatta should not be in the customer service industry. At one point, she had said “LOL, did you not read what I said above?” Whenever I said, I will be leaving a review for your service and thank you for the help, she responded “cool beans! Bye!” Very unprofessional- a company such as Comcast using “cool beans” to sign up a new customer. I am very disappointed and am concerned with the quality of product I am receiving.
CCDaisy
Problem Solver
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127 Messages
2 years ago
Hello @user_c3c78c thank you for reaching out about your concerns and that is definitely not the experience we want you to have when reaching out to us. We appreciate you signing up for our Awesome Xfinity services, and we would like to get more information on this with you. Can you please send us a Direct Message with your full name and address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_8618e9
1 Message
2 years ago
This afternoon I was talking with an xfinity rep about my current bill and wanted some information. He was taking a long time but then suddenly said he was going to discontinue the call. Then he very rudely hung up! I am a very long-term customer of comcast but we all pay our bills and should deserve better treatment. Also, a "virtual assistant" could not have addressed my concerns
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