1 Message

Monday, January 30th, 2023 4:27 PM


Rude Customer Service Experience

This company truly has no value in their customers as experienced first hand by the customer service department. I will be sharing my experience, recommending my friend NOT get service with your company, and shopping for a different provider as soon as possible!

The agent I spoke to was uncaring, rude, and quire frankly condescending when I was trying to find a new plan that worked within my budget. 

Accepted Solution

Official Employee


974 Messages

1 year ago

Hi there, @user_a92d61, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear about your recent experience with our customer support. This is certainly not the experience we would want or expect. Please rest assure you have reached the right team for assistance. To get started, please send us a direct message with your full name and service address.


Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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