Visitor
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1 Message
Rude customer service employee
I just spent one hour trying to get two add on subscriptions removed from my account the agent kept trying to get me to upgrade my plan. I told her no I just needed those two items removed. So she said she would put in a work order and asked me to wait while it went through. The she launched into her ales pitch. I told her no and all I wanted was these two removed. We went over and over and over this and yet she still wouldn’t resolve me issue. Then I asked for a supervisor. No person talked to me. The. She came back and said she was the manager. It was the same person I originally talked to so she lied. This is ridiculous. I have been with Comcast/Xfinity for over 30 years. If they wanted me to change providers this was a good way to do it. I’ll be giving that a lot of thought over the next few days for sure. You want me to cancel. Be careful what you ask for.
XfinityJustinC
Official Employee
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1.8K Messages
2 days ago
Hello, @user_7kem66 thank you for taking time to reach out over Xfinity Forums. We're always looking for ways to improve as a company, and getting valuable feedback on where we can have additional training and make changes is crucial, and appreciate you bringing this to our attention. I'd like to get feedback on the interaction submitted to our leadership team, and confirm that your subscriptions you were looking to get removed were resolved.
I'll need to gather some information that we don't want here in our public conversation, when you have time. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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