Visitor
•
1 Message
Rude customer service agent
I called to discuss the supposed to be waived activation fee of my free cell phone for a year line.
When I signed up they said they would waive the fee. I was charged. When I called a week ago spoke to a supervisor who would refund the charge. 26.10. It still was not refunded. I called a third time today. Billing transferred me to customer service where the agent who is in Indonesia yelled at me "what is my name what is my name!!!" I am hard of hearing but I think he said Will. We'll I was shocked. I work in customer service and this is unacceptable. I hung up on him and called back. Asked to speak to a billing supervisor. Ahmed helped me was very patient and said he would take care of the fees. I will wait another 7 days. If its not refunded I will cancel my plan. I cannot stay with a company who has dishonest buisenss practices.
XfinitySeth
Official Employee
•
849 Messages
2 hours ago
Good day user_9m9k7o, and thank you for stopping by our community to share your experience! I'm so happy to hear you were able to take advantage of our Xfinity Mobile line promotion to join the family, but what you outlined is far from the smooth transition we want you to make. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to review your account to ensure that activation fee you mentioned is fully covered 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0