Skip to main content
user_xtdt4y
1st Topic

Visitor

 • 

1 Message

Sunday, June 7th, 2026 5:13 PM

Rube sign in person

I went back to Xfinity because my home service was not working after the sales person told me in the store yesterday everything is good to go. I did not get an email. The guy at the Front asked me how can I help you and I told him I said what he said me up SERVICE he goes. Oh you’re wanting to blame someone, that was rude and that was an inaccurate statement. I was not told after he stated oh it’ll take 24 to 48 hours. I said really I was not informed of that and I said I don’t appreciate your rude attitude towards me. This is the Hermitage store on Hickory Boulevard that is the rudest man I have ever been approached by at all. 

Question

 • 

Updated 

2 hours ago

11

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

2.8K Messages

2 hours ago

 

user_xtdt4y I’m really sorry you had that experience. I can understand how frustrating it is to be told everything is set up, only to find out your service isn’t working and then feel dismissed when you go back for help. You deserved clear expectations and to be treated with respect, especially when you’re just trying to get your service up and running. I’d like to help make this right for you. If you’re open to it, please share your name and service address in a private message so I can take a closer look at your account and see exactly what’s going on with the activation. I can also help set expectations on timing and work on getting your service up as quickly as possible.
 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

0

0

forum icon

New to the Community?

Start Here