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user_17y71y
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Tuesday, November 26th, 2024

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Router/service issues

not chaning tags or topics cause everytime i do, this whole [Edit: Language] website crashes and i have to re type this all. were on attempt #5 at doing this, so your going to excuse my language.

my router is busted. needs replaced. it arrived this way. it functions but only barely. and while you [Edited: "Language"] sent me a defective router, you also raised my monthly. so, in a formal and professional way of speaking, [Edited: "Language"].

im sick of this company, and i am owed a new router

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Updated 

9 months ago

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XfinityEva

Official Employee

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1.9K Messages

9 months ago

Hey there! Thank you for taking the time to contact us through this post. We're sorry to hear you have not had the best experience but you have reached the right place. We can definitely replace the defective device by having you stop by one of our Xfinity Stores or send one out to you. To send one out to you, may I please ask that you send us a direct message with your full name and service address? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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