Router Still Hasn’t Shipped

My first bill is already ready and I haven’t received any updates on when my router will be shipping. I started my service and account Sunday and still haven’t heard anything. I’d love a real update rather than getting a message from an AI that repeats the same message.

Responses

EG

Expert

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109.8K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.2K Messages

4 days ago

user_n4gtpt Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

0

user_n4gtpt

Router Still Hasn’t Shipped

EG

XfinityBrianH

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