Oh no, I would be happy to look into this with you. To get started, please send our team a direct message with your full name and full address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Hello, thank you for reaching out via our Xfinity Forums today. I would be happy to look into the status of your order. To get started, may I have your full name and address?
Accepted Solution
XfinityChristy
Official Employee
•
2K Messages
2 years ago
Oh no, I would be happy to look into this with you. To get started, please send our team a direct message with your full name and full address.
To send a "Direct Message" message:
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EG
Expert
•
110.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
•
2K Messages
2 years ago
Hello, thank you for reaching out via our Xfinity Forums today. I would be happy to look into the status of your order. To get started, may I have your full name and address?
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