Router Return

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thanks, @EG!

Hello! Thank you for your post. It can take a few weeks for our warehouse to receive and remove equipment from your account. I would be more than happy to take a look at your account to make sure there aren't any other factors. Please, send a DM to Xfinity Support, so I can take a look. Thank you! 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@XfinityTony 

Quite welcome !